Frequently Asked Questions

Find quick answers to the most common questions about orders, shipping, returns, refunds, and payments at Wardrobe Apparels.

How long does order processing take?

Orders are normally processed within 1 to 3 business days, Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

How long does delivery take?

Estimated standard delivery times are:

United States: 8 to 20 business days
Canada: 8 to 20 business days
United Kingdom: 8 to 18 business days
Australia: 8 to 15 business days
New Zealand: 8 to 15 business days

Total delivery time includes both processing and shipping time.

Do you offer free shipping?

Yes. Free standard shipping is available on orders over US$60 after discounts have been applied.

How can I track my order?

Once your order has been shipped, we will send a tracking link to your registered email address. Please allow 24 to 72 hours for tracking information to update.

Can I cancel or change my order?

Please contact us as soon as possible after placing your order. Cancellation or address changes may not be possible once your order has entered processing or has already been shipped.

What is your return policy?

Eligible products can be returned within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging where applicable.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

How long does a refund take?

Once your return has been received, inspected, and approved, your refund will normally be processed within 10 business days to your original payment method.

Your bank or payment provider may require additional time to make the funds available.

Can I exchange an item?

We currently offer replacements for products that arrive damaged, defective, or incorrectly shipped. Exchange requests must be made within 30 days of delivery.

What should I do if I receive a damaged or incorrect item?

Contact us within 10 days of delivery and provide your order number along with clear photos of the product and the issue. Our team will review your request and provide an appropriate solution.

What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Klarna

Payments are securely processed through trusted payment providers.

What currency do you use?

Prices are displayed in US Dollars, USD, unless otherwise stated. Applicable taxes, duties, and shipping charges may be calculated during checkout depending on your delivery location.

What happens if my package is marked as delivered but I cannot find it?

Please check with household members, neighbors, and the shipping carrier first. Wardrobe Apparels cannot be responsible for packages that the carrier has confirmed as delivered.

What happens if I enter the wrong shipping address?

Customers are responsible for providing accurate delivery information. Incorrect or incomplete addresses may result in delays, returned packages, or additional reshipping charges.

Can shipping be delayed?

Yes. Delivery times are estimates and may be affected by customs clearance, weather, public holidays, carrier delays, remote locations, or international shipping restrictions.