Shipping policy

Thank you for choosing Wardrobe Apparels!

We are committed to providing a smooth, reliable, and transparent shipping experience for our customers worldwide. Please review the details below regarding our order processing times, shipping methods, delivery estimates, and policies.

Order Processing

  • Processing Time: 1–3 business days (Monday–Friday)
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, holidays, or promotional events, processing times may be slightly extended.
  • If any unexpected delay occurs due to payment verification, incomplete information, or inventory issues, our team will contact you via email.

Shipping & Delivery

We currently provide international shipping to the following destinations:

Destination Shipping Cost Estimated Delivery Time
United States US$4.99 8–20 business days (Mon–Fri)
Canada CA$6.89 8–20 business days (Mon–Fri)
United Kingdom £3.69 8–18 business days (Mon–Fri)
Australia A$6.99 8–15 business days (Mon–Fri)
New Zealand NZ$8.49 8–15 business days (Mon–Fri)

Free Shipping Offer

Customers receive free standard shipping on orders over US$60 after discounts are applied.

Total Delivery Time = Processing Time + Transit Time

Estimated delivery times may vary depending on the destination, customs procedures, carrier delays, and other external factors.

Shipping Partners

We work with reliable international shipping carriers to ensure safe and timely delivery of your orders.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Order Tracking

After dispatch:

  • A tracking link will be sent to your registered email address.
  • Please allow 24–72 hours for tracking information to update after shipment.
  • If your tracking information has not updated after this period, please contact our support team.

Order Cancellations

If you wish to cancel your order, please contact us immediately after placing your order:

📧 Email: contact@wardrobeapparels.com
📞 Phone: +44 7473 988486

Cancellation requests are not guaranteed once your order has entered the processing or shipping stage.

If your order has already been shipped, you must follow our return and refund policy.

Shipping Issues

Lost or Stolen Packages

Wardrobe Apparels is not responsible for packages that are confirmed as delivered by the shipping carrier.

If your package shows as delivered but you cannot locate it, please:

  • Check with household members or neighbors.
  • Contact the shipping carrier for further assistance.

Incorrect Address

Customers are responsible for providing accurate shipping information during checkout.

Wardrobe Apparels cannot be held responsible for:

  • Incorrect addresses
  • Missing apartment/unit numbers
  • Incomplete delivery details

Additional shipping charges may apply if a package needs to be reshipped due to incorrect information.

Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions
  • Customs clearance procedures
  • Public holidays
  • Carrier or logistical issues
  • Remote delivery locations
  • International shipping restrictions

We appreciate your patience and understanding during circumstances beyond our control.

Address Changes

Address changes can only be requested before your order has been processed.

Please contact us as soon as possible if you need to update your shipping details.

Once an order has been shipped, we cannot guarantee that address changes or package rerouting will be possible.

Undeliverable Packages

Packages returned due to:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Customer refusal of delivery

may require additional shipping fees for reshipment.

If the customer does not request reshipment, the order may be refunded according to our refund policy after deducting applicable shipping costs.

Holiday Shipping Delays

During busy shopping periods such as:

  • Black Friday
  • Christmas
  • New Year
  • Seasonal sales events

shipping carriers may experience delays due to increased parcel volume.

We recommend placing orders early during these periods to avoid unexpected delays.

Contact Us

If your order has not arrived within the estimated delivery timeframe or you need assistance with your shipment, please contact our customer support team:

Legal Company Name: FAYSAL GLOBAL LTD
Company No.: 16437590
Business Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7473 988486
Email: contact@wardrobeapparels.com