Refund policy

At Wardrobe Apparels, we are committed to ensuring that every customer is fully satisfied with their purchase. Our Return and Refund Policy is designed to provide a simple, transparent, and hassle-free experience.

Returns

Eligibility for Returns

To be eligible for a return:

  • Items must be returned within 30 days from the delivery date.
  • Products must be unused, unworn, unwashed, and in their original condition.
  • Items must include the original packaging, tags, and accessories where applicable.
  • Customers must provide proof of purchase or order details.

The following items may not be eligible for return:

  • Items marked as final sale
  • Clearance products
  • Personalized or customized products
  • Products that have been worn, washed, damaged, or altered

Please check the product description before purchasing for any specific return conditions.

How to Initiate a Return

To request a return:

  1. Contact our customer support team:

📧 Email: contact@wardrobeapparels.com
📞 Phone: +44 7473 988486

  1. Provide the following information:
    • Order number
    • Customer name
    • Reason for return
    • Photos of the product (if damaged or defective)
  2. Once your return request is approved, our team will provide return instructions.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Return Shipping

  • Customers are responsible for return shipping fees unless the return is caused by an error from Wardrobe Apparels.
  • We recommend using a tracked shipping service and keeping proof of shipment.
  • Wardrobe Apparels is not responsible for returned packages lost during transit.

Once your return arrives and passes inspection, we will notify you regarding your refund approval status.

Return & Refund Timeline

  • Return Period: 30 days from delivery date
  • Refund Processing Time: Within 10 business days after approval
  • Restocking Fee: None
  • Return Method: Mail return
  • Return Shipping Label: Customer responsibility unless the item is defective
  • Refund Currency: USD or original payment currency

Refunds

Refund Processing

Once your return is approved:

  • Refunds will be processed within 10 business days (Monday–Friday).
  • Refunds will be issued to the original payment method used during checkout.
  • Your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

Partial Refunds

Partial refunds may be issued in cases where:

  • The returned item is not in its original condition.
  • The item has signs of wear, washing, damage, or missing components.
  • The return does not meet our eligibility requirements.

Non-Refundable Items

The following items are not eligible for refunds:

  • Shipping charges
  • Gift cards
  • Final sale items
  • Clearance products
  • Customized or personalized products

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider or payment service provider.
  3. Allow additional processing time depending on your payment method.
  4. If you still have not received your refund, please contact us:

📧 Email: contact@wardrobeapparels.com
📞 Phone: +44 7473 988486

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

If you need an exchange for the same product, please contact us with your order details:

📧 contact@wardrobeapparels.com
📞 +44 7473 988486

Exchange requests must be made within 30 days of delivery.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

  • Contact us within 7 days of delivery.
  • Provide your order number and clear photos of the issue.
  • We will review your request and provide an appropriate solution.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team:

Legal Company Name: FAYSAL GLOBAL LTD
Company No.: 16437590
Business Address: 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7473 988486
Email: contact@wardrobeapparels.com